OUR CUSTOMER SERVICE PLEDGE
In Today’s World, Customer Service is an Oxymoron.
The norm is to call an 800 number only to get bounced around, then finally talk to someone who has no idea how to help you. Or worse, you may never talk to someone at all because the answers are “on the website”. How frustrating!
At Silver Crest You are Important to Us!
Our customer service team is available to help resolve claims questions, prescription appeals, and general policyholder service questions.
Once Your Policy is in Place,
our Client Service Team will check in after 30 days to ask about your coverage, providing you an opportunity to ask any questions you may have since your coverage was placed.
SURVEYS
Periodically you will receive a survey and be asked to evaluate our services.
We ask that you provide honest feedback. Yes, we love compliments, but we especially want to hear from clients who are not happy. Yes, you read that correctly! If you are unhappy with your coverage or lack of customer service, we want to know about it! We want the opportunity to make it right. You are important to us, and not only do we value you as a client, but we also value you as a person. Our goal is to help you and we want every opportunity to do just that!
THE MEDICARE MINUTE
At Silver Crest, We Believe an Educated Client is a Happy Client.
We publish a newsletter each month to provide critical updates to Medicare. We put out a special edition prior to the Medicare Annual Enrollment providing our clients an opportunity to request a review of their coverage.
We Have Recently Added a Segment Called “Partner Spotlight”
in which we feature one of our trusted business associates. We recognize that our clients need services from time to time other than Medicare insurance and it’s not always easy to find a trusted professional. Doing business in the Lehigh Valley for many years, we have developed great relationships with a variety of businesses. Included are such businesses as, financial advisors, home health care agencies, realtors, home and auto insurance agencies and many others.
We Encourage You to Check Out Our Newsletter
for information and don’t be afraid to ask us for recommendations to other business professionals!
Silver Crest Insurance Inc, is an Independent Insurance Agency Specializing in Medicare Insurance Plans
Located in the Lehigh Valley PA, our 3 convenient offices are based in Bethlehem, Macungie, and Mountain Top, Pennsylvania. Many agencies claim to have good service but we let our clients speak for us! Check out our Google reviews and the testimonial page on our website to see what our clients are saying! Give us a call. Let our Medicare advisors take the weight off your shoulders!